A web hosting company can succeed only when its servers are stable and well-maintained, and server maintenance is not an overnight task. Servers demand ongoing maintenance, regular & periodic monitoring, performance audits and regular up gradations. To keep quality at par, emphasis on quality hosting support service provided to clients should be prioritized, as that further leads to optimize client retention.

At 247easysupport, we offer high quality web hosting support that reduces your IT costs significantly and your customers get the assistance that you can fully trust.

What makes us different?

• Round the clock support (24x7x365)
• Quick Response and Faster Resolution time
• Economical Solutions
• Going Extra Mile to provide support
• Customer Focused approach

Web hosting support is directly proportionate to Investments in web hosting business. Better the support is, higher is the ROI. We at 247easysupport allow you to maintain your own competitive edge by helping you gain the efficiencies & economies in business, Here we go with the list of the services what we offer:

• Presales Support

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  Presales support can best be handled through help desk, live chat & phone. All the queries from potential customers are handled with utmost care. Details about various plans, features, comparisons between plans, billing/payment methods, help and assistance for signing up for a plan etc. are provided, we make sure that none of your potential buyer is lost.

• Basic Technical Support

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  Basic technical support includes basic Level1 / Level2 support issues like resetting passwords, issues related to FTP, website not loading, email issues etc. Most of the issues at level 1 / level 2 are resolved through the server control panel like Plesk etc. Level1/Level2 technical support is perfectly handled through help desk and live chat.

• Server Set-up

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  This is laying the foundation of the building, under this stage all the components required to run a server are installed and configured, as soon as a new server is implemented or made Live. After the installations, we always make sure to do necessary checks for server security, and also take necessary steps to prevent servers from any sort of unwanted attacks.

• Server Administration

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  Mainly handled through help desk, our server administration support accommodates issues like installations, scripting, server tunings, trouble shootings, module and component upgrades, compatibility issues, data base issues, hack issues, spam issues, apache fine tunings, DNS fine tuning etc. We provide level 1/level 2 support through Live chat & helpdesk and level 3 support is handled only via helpdesk. Some of these tasks require work on server root level and some tasks could still be managed through the control panel.

• Server Monitoring

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  Live servers require regular & constant monitoring and hence we use various monitoring tools like IPCheck, IPMonitor etc.. Server alerts are diverted to an email address on another network, and the monitoring software and these emails are monitored 24x7. An instant action is taken on receipt of the alert, and following actions are taken based on the nature of alerts. Some services require simple rebooting, but others might need some server tweaking such as a load spike or a DDOS attack to be settled. Servers are kept active round the clock on monitoring softwares and If the server goes down, the root cause is traced and issue is fixed soonest possible.

• Server & Data Security

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  Security is very important & crucial for servers; hence server security is a properly scheduled process. Servers are regularly audited as scheduled to check against any security holes. Modifications of the Kernel settings to increase security, Securing host.conf, Installation of chkroot kit, and set up in cron, Installing logcheck, Installing APF/CSF - Firewalls on the server to block the Ips/Ports etc are some of the activities done to harden the server. A monthly report is sent for records.

• Billing Support

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  Service includes handling existing customers queries that are related to cancellations, invoices, incorrect charges, non payments, updating billing records, discounts, refunds, changing billing cycle, plans upgrading and downgrading, account un-suspension, applying payments, over due payment collections etc. Billing support is perfectly handled through help desk, live chat and phone.

• Order Setup / Verification

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  Customer queries related to new order setup, order verification, new order status, order reversal, change in order, verifying fraud orders, pending order verifications etc. Service is managed through help desk, live chat and phone.

• Server Management

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  Maintaining maximum uptime as per the SLA by the server. As necessary, running server patches and software updates automatically or sometimes manually. Ensures security and latest version of software's for servers. Reports are sent for the records monthly.

• Server Optimization

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  Service ensures optimal utilization of all the resources by the server. Ports are scanned and blocked if not necessary, for maximum utilization of the resources. Load is monitored continuously and necessary measures are taken to control in case of abnormality. Monthly report is sent for records.

• Server / Data Migration

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  Planned migration comprises of checking readiness of hosts server, data and time of migration, informing domain owners about the migration & the probable down times, checking compatibility, backup data availability etc. Once the things are verified, the migration is done as per schedule. Mostly done during the off peak hours when the network traffic is less and slow.